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Terms & Conditions

Welcome to our store! Please read our terms and conditions carefully and become thoroughly familiar with them. If anything is unclear or incomprehensible to you, contact us via the contact form, e-mails provided, by phone, we will answer for all your questions.

Our store offers you its services in accordance with the Business Conditions of BKC, s.r.o. which is its operator. If you have visited our online store and made a purchase, you acknowledge and accept the business conditions set by us, which are in accordance with the applicable legislation of the Slovak Republic and EU Community law.

    Terms of Delivery

A) Deliveries of the subject of performance (ordered goods) will be carried out as soon as possible, depending on the availability of products and operational capabilities of the seller. Usually within 7 working days from the binding confirmation of the order. Due to the wide portfolio of products, the delivery time may be longer in exceptional cases, in which case the buyer is immediately notified of the unavailability of the product and delivery options.

B) The place of collection is determined on the basis of the buyer's order. Delivery of the subject of performance to the specified place is considered to be the fulfillment of the delivery. The delivery does not include installation, demonstration or training with the operator of the subject of performance. Delivery to the destination address is provided by the seller. The consignment with the goods always contains a tax document, instructions for use of the product, if required by its nature and a delivery note confirmed by the seller with a marked guarantee.

C) We provide transport of goods throughout the Slovak Republic. Shipping is free only if the value of the order reaches the currently set limit (always stated in the shares). To the value of the order lower than the set limit, a shipping fee and any cash on delivery will be added according to the total weight of the ordered goods.

D) All sales prices are listed including 20% ​​VAT, in the final phase of the order, the value of the order with and without VAT and the price of transport is calculated.

    An order

A) The minimum price of one order is not specified. You can also order goods of the lowest value. In such a case, it is necessary to consider the advantage of the goods ordered in this way if you cannot pick them up in person and it is necessary to use the services of one of the carriers for their transport.

B) The purchase contract, on the basis of which the sale of goods by the seller to the buyer is carried out, arises on the basis of a binding order confirmation. An e-mail confirmation is considered to be a binding order confirmation, as it is realized after the previous sending of the electronic order, or by telephone. Confirmation of receipt of the order in the system is not considered binding. Order confirmation is usually performed by the seller after verifying the availability and delivery date of the required goods. The confirmed order, or part of it, is considered binding for both parties, provided that the conditions agreed at the time of confirmation are not violated. The main conditions are considered to be the content of the order - the exact specification of the goods and their number, the price for the goods and transport, the method and date of delivery.

    Order cancellation

Cancellation of the order by the buyer:

The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation. After binding confirmation of the order only if the seller does not meet the agreed delivery conditions. In the event of cancellation of a confirmed order, the buyer is obliged to compensate the seller for the damage caused by this action. The seller will exercise the right to compensation mainly in the case of purchase of goods "to order", which had to be procured at the customer's request or if in connection with the securing of goods has already been incurred demonstrable costs.

Order cancellation by the seller:

The seller reserves the right to cancel the order or part thereof in the following cases:

  • the order could not be confirmed in a binding manner (incorrect telephone number, unavailable, does not respond to e-mails, etc.)
  • the goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address within 14 calendar days.
  • the buyer has not paid the relevant amount in favor of the seller within 10 days on the basis of the chosen method of payment (meaning all forms of advance payments)

    Withdrawal from the purchase contract, return of goods, compensation and penalties

Withdrawal from the purchase contract by the buyer:

In accordance with the law, you as a customer have the right to withdraw from the contract within 14 days of receiving the goods. If you decide to withdraw within this period, please comply with the following conditions:

  • Contact us (see contact) to request a withdrawal from the contract, stating the order number, date of purchase and your account number or refund address.
  • If you have already received and received the goods, send it back to our address listed in the contact section under the following conditions

            the goods must be in the original undamaged packaging,

            the goods may not be used,

            the goods must be undamaged,

            the goods must be complete (including accessories, warranty card, instructions, etc.),

            the goods must be sent together with the proof of purchase.

  • Please send the goods by registered mail and insured, as we are not liable for any loss on the way to us (recommended does not mean cash on delivery).
  • If you meet all the above conditions for the return of goods, we will send you the money for the goods by voucher or transfer to your account no later than 14 working days after the physical receipt of the goods.
  • If any of the above conditions are not met, we will unfortunately not be able to accept withdrawal from the consumer contract and the goods will be returned at the expense of the sender.

Withdrawal from the purchase contract by the seller:

In accordance with the business policy of BKC, s.r.o. we withdraw from the purchase contract in the following circumstances with the following penalties:

  • If the buyer

            did not accept the shipment at the designated place

            did not take delivery and it was returned to the seller

            3x did not accept the shipment delivered via courier service

  • If the buyer does not answer on the phone. number and at the given email address

In such cases, our company withdraws from the purchase agreement with the buyer without the right to any compensation for the buyer. Due to the violation of one of the basic rules of serious business dealings, namely "buy and not pay" and due to the fact that the transport of goods that have not been taken over by our company causes financial damage without the possibility of legal enforceability, we reserve the right to:

  • limit the payment methods to the buyer only to the currently available payment methods in advance for at least the following 3 purchases
  • to the buyer in case of further violation of business conditions to completely block the user account and refuse any business activities

    Liability for defects in goods and warranty

A) The buyer is obliged to inspect the goods immediately after receipt. If mechanical damage to the product packaging is found, the buyer is obliged to check the condition of the goods and in case of damage to make a record of damage in the presence of the carrier. The carrier is responsible for damage during transport, as all goods are insured. Based on the record made, the customer will be provided with a reasonable discount or a new product delivered after the conclusion of the damage event with the carrier.

B) Claims for mechanical damage to the product, which was not apparent upon receipt of the shipment, must be made immediately after its discovery, ie. immediately after the first inspection of the product during unpacking, "before its use". Subsequent claims for mechanical damage to the product can no longer be accepted. Before the first use, the buyer is obliged to study the warranty conditions, including the Slovak / Czech operating instructions, and then follow this information carefully.

C) The warranty does not cover normal wear and tear of the item (or parts thereof) caused by use. Therefore, a shorter product life cannot be considered a defect and cannot be claimed.

D) In ​​the event that the goods are not in accordance with the purchase contract upon receipt by the buyer (so-called conflict with the purchase contract), the buyer has the right to sell the item free of charge and without undue delay to the status corresponding to the purchase contract, according to requirements of the buyer either by exchanging the goods or by repairing them.

    Complaint procedure

When making a complaint, please follow the following procedure:

  1. Fill in the form in the "Complaint report" section, where you will state mainly the product type, the number of the sales document and a description of the defect.
  2. Within 24 hours (on working days) you will be sent information about the next procedure (address of the service center closest to your residence, or return code, under which you send the goods to the seller's address and the form "guide to the claimed goods"). It is not possible to accept the goods without the return code.
  3. Send the goods to our address together with the generated form.

If the defect manifests itself during the first use of the product, no later than within 3 days of sale, the seller provides a solution to the complaint by immediate exchange for a faultless piece in the following cases:

  • the goods are not visibly used
  • the complaint was reported in advance using the form in the section "Reporting the complaint"
  • the given goods are available.

    Warranty periods

  • Unless otherwise stated, the warranty period is 24 months
  • All above-standard warranty periods are always listed directly with the product

These business conditions come into force on 01.01.2015.

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